Our Services
Simplifying Your Path to Life Insurance Claims
Simplify My Claim is your advocate in the complex journey of insurance claims. We understand that while insurers often approve a significant portion of claims, the victory feels hollow if the process leaves you feeling dehumanised. Our mission? To ensure that every individual we assist navigates this journey feeling empowered, respected, and understood.
Our Expertise
Our services are meticulously crafted to navigate you through the claims process for Total & Permanent Disablement (TPD), Terminal Illness, and Income Protection insurance. Our primary objective is to simplify the intricate procedures, ensuring that you feel fully supported, well-informed, and empowered throughout the journey.
Understanding the Facts
We begin by demystifying the statistics around insurance claims. It’s true—insurers pay out a high portion of claims. However, knowledge is power, and understanding the intricacies of this process is crucial. Our role is to shed light on these facts, ensuring you’re fully informed and confident moving forward.
The Simplify My Claim Process
Initial Consultation
During this consultation we obtain an understanding of your unique circumstances, your insurance coverage and provide an overview of the claim process. Should you wish to proceed with our services we will request you to complete an authority form and client engagement agreement so that we can commence the claim process with your Superannuation Fund/Insurer.
Insurer and Superannuation Fund Engagement
We notify your Superannuation Fund/Insurer of your intent to claim, advise of our representation and obtain their initial requirements and policy terms.
Creating a Claim Expectations Guide
We provide you a clear and concise document that outlines the claim requirements, expected time frames, policy terms and conditions, and the insurer’s Life Code obligations. This way, you will be well informed from the very beginning about what is expected of you and the process ahead.
Assistance with Initial Form Collection and Evidence Gathering
We help compile all necessary documents from the insurer as well as additional information that we deem will assist the insurer to expedite their assessment and decision process.
Claim Submission
We submit your claim with all relevant details to the insurer. As part of our submission we provide a comprehensive summary of your circumstances to assist your assessor with their assessment of your claim.
Ongoing Assessment
We maintain constant oversight and communication with the insurer, ensuring your claim is processed efficiently. We evaluate the relevance of any additional information requested by the insurer and collect any additional documentation that is deemed necessary. This includes collaborating with third-party providers if required. Once your Income Protection claim has been admitted we can also continue to provide ongoing support throughout the remaining benefit period.
Claim Resolution
We continuously monitor your claim and collaborate with the insurer towards a satisfactory outcome for your claim.
Your Stories Matter
Hearing from those we’ve helped is the best testament to our services. We’re proud to share a testimonial from a client who has experienced our compassionate and efficient approach first hand:
“When people ask about my near death experience, I always say: If you survive a heart attack, the insurance process might finish you off.”
“It was 2019 when my heart stopped several times over a few months.
I was reluctant to leave my job, but the doctors advised that my condition made it impossible to continue in my profession, especially at the capacity I was accustomed to.
I had my insurances to fall back on. But you don’t hear a lot of good things about insurance companies, and the form-filling process is endless, thankless and frustrating.
If it wasn’t for Holly and Scott convincing me my case was ironclad, I might not have even gone through with it. Imagine the relief at someone with their years of experience telling you: With your condition, you will get the payout. They almost single-handedly stopped my sleepless nights.”
Ready to Simplify Your Claim?
Contact us for a free initial consultation. At Simplify My Claim, we transcend the advocate role as being a mere postbox for insurers; instead we cultivate a supportive community, ensuring that every stage of the process remains straight-forward and stress free.