Customer & Claim Insights
Discover how we’ve helped our clients and learn more about insurance and what can happen during the claims process.
David’s Experience: Balancing Compliance and Care: Is Customer Service Slipping?
Would you have the strength to keep going if illness left you fighting a confusing claims process alone?
From Frustration to Abandonment: How External Fund Administrators Shape the Claims Journey
Feel like giving up before you’ve even submitted your claim? You aren’t alone.
Ben’s Story: How First Impressions Can Shape or Shatter the Claims Process.
Learn what happened to Ben when he tried to verify his insurance coverage.
Understanding Default Insurance in Your Superannuation: Are You Covered?
It’s often overlooked that many superannuation accounts include built-in insurance.
10 Critical Misconceptions About Total and Permanent Disability Insurance Claims
Did you know not all policies are the same, and TPD isn’t just for severe disabilities?
The Devastating Impact of Rigid Policy Definitions When Claiming Income Protection Insurance: “Anna’s Journey”
Facing the possibility of an unjust claim denial, Anna found herself overwhelmed by the system.
