Customer & Claim Insights
Explore our client’s experiences and discover how we’ve assisted them with their claims. Also gain valuable insights into the overall claims process, procedures, and policy terms to better understand how we can support you
Ben’s Story: How First Impressions Can Shape or Shatter the Claims Process.
When lodging an insurance claim, the first interaction sets the tone. Unfortunately, Ben’s experience shows what can happen when empathy is absent. Assured by his Superannuation fund that he had coverage, months passed without paperwork. Frustrated, Ben sought legal help and eventually reached out to us. We uncovered that he never had coverage at all—contrary to what he was told. The process was filled with delays, lack of accountability, and no compassion, even after Ben was flagged as needing extra support.
Understanding Default Insurance in Your Superannuation: Are You Covered?
Many people see superannuation merely as a tool for saving for retirement, but it often includes insurance coverage that can be vital in times of need. If you’re unable to work due to illness or injury, it’s essential to review your superannuation statements and communications from your Superannuation Fund carefully. By taking a closer look, you may discover that you have default insurance coverage that can provide financial support during challenging times. In this article, we’ll explore what default insurance in superannuation is, its benefits, and the potential complexities you might face when making a claim.
10 Critical Misconceptions About Total and Permanent Disability Insurance Claims
Navigating Total & Permanent Disablement (TPD) insurance can be challenging, especially with common misconceptions. From misunderstandings about policy coverage to the role of legal support, it’s essential to get the facts right. Discover the truth behind these myths and learn how Simplify My Claim can guide you through the process effectively.
The Devastating Impact of Rigid Policy Definitions When Claiming Income Protection Insurance: “Anna’s Journey”
Anna’s experience is a compelling example of why our work is so crucial. Facing the possibility of an unjust claim denial, Anna found herself overwhelmed by the intricacies of the insurance system. That’s where Simplify My Claim stepped in, offering the essential support and advocacy needed to secure a just and equitable outcome.