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Our Services

How We Can Help

At Simplify My Claim, we’re your trusted advocate in the often overwhelming world of insurance claims. Our mission is to guide you through every step, ensuring you feel empowered, respected, and genuinely understood throughout the entire process.

Our Expertise

Our services are meticulously crafted to navigate you through the claims process for Total & Permanent Disablement (TPD), Terminal Illness, and Income Protection insurance. Our primary objective is to simplify the intricate procedures, ensuring that you feel fully supported, well-informed, and empowered throughout the journey.

We understand that submitting a claim on your life or personal insurance policy can be complex, overwhelming, and mired in endless paperwork and requirements. That’s why understanding the finer details is crucial. With decades of experience in life insurance, our expertise simplifies these complexities, offering you clear insights and guidance to confidently navigate the claims process. We’re here to lift the burden of paperwork and support you every step of the way.

Simplify My Claim – Your Trusted Partner in Life Insurance Claims

Navigating the complexities of life insurance claims can be overwhelming. At Simplify My Claim, we are dedicated to providing expert claims advocacy services, ensuring that you receive the support and assistance you need, whether your life insurance coverage is held directly with an insurer or through your superannuation.

Insurance Claim Check: Free Initial Consultation
Total & Permanent Disablement (TPD): Claim Support Services
Income Protection (IP) : Claim Support Services
Terminal Illness: Claim Support Services
Declined Claim Support Services

Insurance Claim Check: Free Initial Consultation

Discover Your Insurance Benefits: If you’ve been injured or diagnosed with a medical condition, you may have insurance cover that assists in the event you are unable to work. Try our free online Insurance Claim Checker to easily see which claims you may be eligible to submit. It’s quick, simple, and could provide insight into benefits that  you may be entitled to.

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Total & Permanent Disablement (TPD): Claim Support Services

Total & Permanent Disablement (TPD) insurance provides financial protection if an illness or injury stops you from working in any job you’re trained for, usually through a lump sum payment. Our advocacy services make the TPD claim process easier by handling the paperwork and guiding you every step of the way, so you can focus on your recovery and peace of mind.

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Income Protection (IP): Claim Support Services

Income Protection (IP) insurance offers financial support if an illness or injury prevents you from working and earning an income. Our advocacy services simplify the claims process by managing the paperwork and guiding you throughout, allowing you to concentrate on your recovery and maintain your peace of mind.

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Terminal Illness: Claim Support Services

Terminal Illness insurance provides a lump sum payment if you are diagnosed with a terminal illness that shortens your life expectancy. Our advocacy services ease the claims process by managing the paperwork and guiding you through every step, allowing you to concentrate on spending time with your loved ones and finding peace of mind during this challenging period.

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Declined Claim Support Services

If you have already submitted a claim to an insurer and the claim has been declined, Simplify My Claim can review this claim for you to assess the reasonableness of the decision and make any recommendations.

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Insurance Claim Check: Free Initial Consultation


Navigating the complexities of life insurance claims can be overwhelming. At Simplify My Claim, we are dedicated to providing expert claims advocacy services, ensuring that you receive the support and assistance you need, whether your life insurance coverage is held directly with an insurer or through your superannuation.

More Info

Total & Permanent Disablement (TPD): Claim Support Services
Total and Permanent Disability (TPD) insurance offers financial protection if you are diagnosed with an illness or injury that prevents you from continuing to work in your usual occupation or any occupation for which you are trained or educated. This coverage typically comes as a lump sum payment, providing vital support when you need it most. More Info
Income Protection (IP) : Claim Support Services
Income Protection (IP) insurance acts as a financial safety net, replacing a portion of your income if you’re unable to work due to illness, injury, or disability. It ensures a steady flow of funds during challenging times, alleviating financial stress. This coverage is usually paid for a set period depending on your policy this can be a maximum of 2 years, 5 years or in some instances to age 65. More Info
Terminal Illness: Claim Support Services
Terminal Illness insurance provides financial protection in the event of a diagnosis that reduces your life expectancy to less than 12 months (or up to 24 months in some cases). This coverage typically comes as a lump sum payment, providing vital support when you need it most. More Info
Declined Claim Support Services
If you have already submitted a claim to an insurer and the claim has been declined, Simplify My Claim can review this claim for you to assess the reasonableness of the decision and make any recommendations. More Info

Our Process

Step 1
An icon illustrating 2 people having a conversation, which is the free initial consultation provided by Simplify My Claim

Initial Consultation

During this consultation we obtain an understanding of your unique circumstances, your insurance coverage and provide an overview of the claim process. Should you wish to proceed with our services we will request you to complete an authority form and client engagement agreement so that we can commence the claim process with your Superannuation Fund/Insurer.

Step 2
An Icon of a dollar symbol with arrows and a business person to illustrate the insurer engagement process

Insurer and Superannuation Fund Engagement

We notify your Superannuation Fund/Insurer of your intent to claim, advise of our representation and obtain their initial requirements and policy terms.

Step 3
A icon of a document to illustrate the Claim Expectation Guide that is created for Simplify My Claim Customers

Creating a Claim Expectations Guide

We provide you a clear and concise document that outlines the claim requirements, expected time frames, policy terms and conditions, and the insurer’s Life Code obligations. This way, you will be well informed from the very beginning about what is expected of you and the process ahead.

Step 4
An icon showing a magnifying glass and a tick to show the investigation work undertaken by Simplify My Claim in gathering the requirements to submit a TPD or IP claim

Assistance with Initial Form Collection and Evidence Gathering

We help compile all necessary documents from the insurer as well as additional information that we deem will assist the insurer to expedite their assessment and decision process.

Step 5
An icon showing a piece of paper and a tick to show a claim and all the requirements being successfully submitted to the insurer.

Claim Submission

We submit your claim with all relevant details to the insurer. As part of our submission we provide a comprehensive summary of your circumstances to assist your assessor with their assessment of your claim.

Step 6
An icon showing a person with a iPad and task list to show the ongoing claim assessment process

Ongoing Assessment

We maintain constant oversight and communication with the insurer, ensuring your claim is processed efficiently. We evaluate the relevance of any additional information requested by the insurer and collect any additional documentation that is deemed necessary. This includes collaborating with third-party providers if required. Once your Income Protection claim has been admitted we can also continue to provide ongoing support throughout the remaining benefit period.

Step 7
Shaking hands to depict Simplify My Claim successfully resolving a customers claim

Claim Resolution

We continuously monitor your claim and collaborate with the insurer towards a satisfactory outcome for your claim.

Your Stories Matter

Hearing from those we’ve helped is the best testament to our services. We’re proud to share a testimonial from a client who has experienced our compassionate and efficient approach first hand:

“When people ask about my near death experience, I always say: If you survive a heart attack, the insurance process might finish you off.”

“It was 2019 when my heart stopped several times over a few months.
I was reluctant to leave my job, but the doctors advised that my condition made it impossible to continue in my profession, especially at the capacity I was accustomed to.

I had my insurances to fall back on. But you don’t hear a lot of good things about insurance companies, and the form-filling process is endless, thankless and frustrating.

If it wasn’t for Holly and Scott convincing me my case was ironclad, I might not have even gone through with it. Imagine the relief at someone with their years of experience telling you: With your condition, you will get the payout. They almost single-handedly stopped my sleepless nights.”

Bryce Johns - Brisbane

Ready to Simplify Your Claim?

Contact us for a free initial consultation. At Simplify My Claim, we transcend the advocate role as being a mere postbox for insurers; instead we cultivate a supportive community, ensuring that every stage of the process remains straight-forward and stress free.

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