Empowering Your Life Insurance Claim Journey Through Compassion & Expertise
& permanent disablement and terminal illness life insurance claims process.
At Simplify My Claim, we’re not just about merely collecting requirements; we’re about redefining the claim experience. Guided by a mission to infuse humanity into every step, we ensure that you feel valued, genuinely heard, well supported and reassured.
Our dedication goes beyond assistance; it’s about empowering you through the complexities of life insurance claims with a personal touch that respects your unique story.
Why Simplify My Claim?
Valued
Every story matters to us. We invest time in comprehending your unique circumstances and customise our approach accordingly.
Genuinely Heard
Your voice is powerful. We actively listen, understanding your perspective and respond with empathy.
Well Supported
You’re not alone, we are here to assist. Our team stands by you, offering substantial backing throughout your journey. Our support extends beyond paperwork – it’s about being there when you need us most.
Reassured
Navigate the claims process with confidence. We’re here to offer relief and guidance every step of the way. We understand that the process can be overwhelming, and our role is to alleviate your worries.
Simplifying Complexity
Facing insurance claims can be daunting, but Simplify My Claim aims to transform that experience. Contrary to the myth that insurers avoid paying claims, the reality is that over 92% of life insurance claims within superannuation are successfully paid (Source: APRA Statistics Life Insurance Claims and Dispute Data, June 2023).
However, the true victory lies not only in receiving the claim benefit payment but also in preserving your dignity throughout the process. Our focus is on simplifying the journey, ensuring you feel valued, and shielding you from unnecessary complexity. With our unique approach, your wellbeing takes centre stage
Our Promise to You
Reduced Decision Timeframes
Our approach expedites decision timeframes for insurers, by providing them with accurate and comprehensive information from the outset. We understand the specific details that matter for assessing each unique situation, and we ensure it is proactively provided and that we are not waiting for the insurer to request in a piecemeal fashion
Balancing Insurer Obligations
Drawing from our experience, we recognise that some advocates and lawyers unnecessarily pressure timeframes, resulting in avoidable costs for customers and an unnecessarily adversarial claim experience. While respecting insurers’ obligations and timeframes as outlined in the Life Code, we continuously evaluate their service and timelines in accordance with your specific circumstances. When, we identify there are unnecessary delays occurring on the assessment of your claim, we proactively address them.
Genuine Support
We champion transparency and sincerity in every claim. Our support goes beyond merely untangling complexities; it’s about being there, showing empathy and extending kindness.
Fair and Transparent Fees
At Simplify My Claim, we keep things straightforward: we only get paid if your claim is successful. Our fees are tailored to the specific type of claim you’re pursuing. For more complex claims, such as Total & Permanent Disablement, we apply a clear, low flat percentage, ensuring costs remain predictable. For less complex claims, like Income Protection and Terminal Illness, our fees are based on the time and effort required to manage your claim efficiently. All fees are capped to ensure fairness and transparency throughout the process.
Upholding Authenticity
Maintaining transparency, honesty and integrity in all our interactions with our customers and dealings with the insurers. Our commitment ensures that our actions are not clouded by the fee structure that relies solely on claims being paid. Our approach guarantees that our customers who have a legitimate entitlement receive the entitlements they are rightfully due.
Safeguarding your Personal Data
We take your personal data seriously and have implemented robust IT solutions and processes to ensure its security and protection. Safeguarding your personal information is our top priority!